Before you have your vehicle serviced by EPIC AUTO GLASS in Los Angeles, California, you need to be aware of and agree to certain clauses. Please, visit this page again to see the full set of our disclaimers.
EPIC AUTO GLASS reserves the right to refuse any product or service to anyone at any time for any reason stated or not stated!
EPIC AUTO GLASS does not accept liability for damage done to your car if left outside overnight or after business hours. Some parts which need to be removed and replaced during your installation such as wiper arms, wiper assembly's, Cowling, reusable moldings, channels, gaskets, clips and screws, and all of their counterparts can become brittle, dry rotted, and weak after time and ware.
If any of these parts break or strip during install, we do not accept responsibility for them. This happens more often in older cars more than 10 years old but can happen in new cars as well with the cheaper lower-quality plastic parts being used by manufacturers today.
EPIC AUTO GLASS does not accept any liability for a windshield cracking further during the repair process. The chances of this happening are rare but have happened.
The repaired damage will not go completely away.
There will be some scarring left behind on all repairs, some more than others depending on the type of damage, but is guaranteed not to crack further or you get your money back or applied to a new windshield.
EPIC AUTO GLASS cannot warranty any windshield when rust is already present during the time of install, unless the vehicle is taken to a licensed body shop for corrective action and EPIC AUTO GLASS is satisfied with such repair and receives a copy of the invoice, then all warranty's will be in full effect so long as the body shop warranty's their work.
Although we do the minor repair for rust totaling less than 6 inches combined, we are not a body shop and cannot warranty those repairs or any damage that follows.
EPIC AUTO GLASS will do everything we can to put your belongings back as they were when you arrived, i.e.: Radar Detectors, Remote Start ant., Oil change Stickers, Parking Placards, Compass, Satellite radios, GPS Systems, IPASS, and any other aftermarket parts.
Although we will be as careful as we can with these items, we do not accept any liability for damage done to these items during the removal or replacement of them due to unknown prior damage or fatigue.
If you are concerned about these things, you may want to remove them and replace them yourself. If an item is already removed, we will not install it. We try to return your vehicle the way we received it.
Furthermore, we do not accept any liability for fines or fees due to parking placards or stickers that were accidentally not put back in the correct spot or not put on at all. We ask that you verify the correct positioning and placement of any critical items before driving off with the vehicle.
Also, we will not remove any expired stickers from your old glass unless requested by you, unless it is a Department of Defense sticker in which case we will leave uninstalled in an envelope in your car to turn back in to the D.O.D.
When tempered glass breaks, it breaks into a billion little pieces for the occupant's safety. We will do our best to vacuum up the glass from all visible areas, but there will be some fine particles left behind that we cannot get up with our small vacuum.
You should take your car to a car wash where they have the large industrial vacuums to get up these particles or have it detailed. If you have a car seat in your car, we recommend you remove the fabric and wash it and inspect it prior to putting your child back in the seat.
EPIC AUTO GLASS takes every possible effort to make sure your windshield install is as safe as it can be, however, we are human and humans can make mistakes, therefore we ask that before leaving, you verify the following; the hood is fully latched down as to not be able to fly up during driving.
If your latch is broken and you are using a rope, bungee, or any other tie-down, you must secure this yourself. We will secure initially but you must untie and retie. A new windshield is held in with urethane and takes 1-3 hours to cure enough to be able to have an accident at 45 MPH and still hold. We recommend that you not drive your vehicle during this time for safety reasons. If you do decide to drive your car you must wear your seat belt, Maintain slow speeds, no more than 45 mph and drive with Extreme Caution!!
EPIC AUTO GLASS does not accept any liability for any damages as a result of driving your car prior to the recommended wait time, usually 1 hour in cold temps and 2-3 hours in hot temps. If we put tape on your windshield, this should be removed no earlier than 24 hours after install time, but no longer than 36 hours due to residue.
Any checks that get returned due to insufficient funds or a closed account will be charged a $30.00 fee and $25.00 each month unpaid. If you are paying by check, we may withdraw funds the same or the next day electronically. If you are paying with insurance, and any portion of the invoice gets declined by your insurance company, the full amount of the invoice will be due from you within 14 days of notice of denial by your insurance carrier.
Any balance due from you is due on completion of your install. All credit card transactions are charged a 3% surcharge for swiped cards and a 4% surcharge for Keyed transactions. Cash has no surcharges.
After leaving the shop or driving on the first day, follow the following rules: